Nothing says more about what you think of your users than error messages. The moment things go wrong is the moment users need you most. Software products, including some Microsoft® products, have developed bad reputations for cryptic error messages that are hard to understand or resolve. What's alarming is that Web site user interfaces are just as bad, or worse, in their handling of problem situations. We've taken a step backward in the baseline for acceptable treatment of our customers. Here's a short guide for handling errors well, on the Web or in Windows.
Click here to read the entire article. http://msdn.microsoft.com/en-us/library/ms993292.aspx
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